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TERMS & CONDITIONS

Our Terms and Conditions

Definitions

  1. ‘Renewal Associates’ means Renewal Associates Ltd.
  2. Applicant’ means an individual or company who wishes to enrol in a Renewal Associates Event.
  3. ‘Participant’ means an individual or company who has submitted an application, whose payment has been received (where relevant) and who has been accepted onto the Event. 1.4. ‘Course’ and ‘Programme’ are used interchangeably and mean the entire training Programme for which a single fee is charged and to which an Applicant commits.
  4. ‘Module’ means one or more consecutive training days that make up a series of non-consecutive training Events to form a single Course or Programme.
  5. ‘Start of Programme’ means the calendar day of the first day of the Programme or Course.
  6. ‘Start of Advanced Programme’ is the Orientation Module.
  7. ‘Event’ means any time the Renewal Associates sponsors an in-person opportunity for others for free or for a fee.
  8. ‘Workshop’ means a stand-alone training Course or Programme.

Functional Cookies

Fees are correct at time of publishing. However, Renewal Associates reserves the right to adjust these prices in order to meet their genuine cost.

Payment Terms

  1. All payments must be made in advance of the start of the Programme, with the exception of late Applicants.
  2. Without payment, an Applicant is not booked onto the Course and cannot attend.
  3. It is the responsibility of the Applicant to confirm his/her place by forwarding payment.3.4. A place on a Programme is not confirmed until full payment has been received, unless otherwise stated in the offer email or invoice.
  4. Full payment is due within 30 days from the date of the Invoice or at least 30 days prior to the start of a Course, whichever is the sooner.
  5. Exception: For all Modular Programmes, part of the payment may be made by split payments if stated in the offer email or invoice.
  6. Payment can be made by credit/debit card or bank transfer.
  7. Interest will be charged at the rate of 8% above Bank of England Base Rate for past due payment.
  8. To qualify for Early Bird pricing incentives, payment in full must be received by the specified Early Bird date. The full published Programme price will become payable if payment is not received by this specified date.
  9. The full sterling price as detailed on the invoice is payable in order to secure a place. Due account should be taken when making payment to ensure that any bank transfer charges are added to the payment and sufficient local currency should be made available to ensure the full sterling amount is received by Renewal Associates when calculating the exchange rate at the date of transfer.

Transfers

Renewal Associates provide training programmes both in the UK and in many countries throughout the world. These include:

  1. Should Participant wish to transfer to a later Programme, Renewal Associates has a policy to apply charges depending on the length of notification given in writing.
  2. Oral notification will not be accepted.
  3. Written notification (by email) must be received within normal office working hours and receipt acknowledged by Renewal Associates.
  4. The transfer option only applies to Participants who are transferring to a different date for the same type of Programme.
  5. Participants must specify their choice of transfer date at the time of transfer.
  6. The option to transfer can only be used once, after which non-attendance will be treated as a cancellation and all payments will be due.
  7. If a Participant uses the transfer option, the original Programme Invoice and the transfer Invoice remain due, if the transfer reservation is subsequently cancelled the standard Renewal Associates cancellation penalties will apply.
  8. Programme transfer requests received:
    • The Future of Leadership; the necessary revolution in Leadership Development
    •  Systemic Team Coaching; Creating a Coaching Culture
    • Coaching Supervision

Cancellation by a Participant

  1. Notice of cancellation from a Programme must be in writing (by email) and must be received within normal business hours and receipt acknowledged by Renewal Associates.
  2. Oral notification will not be accepted.
  3. Cancellations received:
    • more than 30 days in advance of the start of the Programme — no charge
    • 30 to 60 days in advance of the start of the Programme — 25% cancellation penalty
    • 15 to 30 days in advance of the start of the Programme — 50% cancellation penalty
    • 14 to 7 days in advance of the start of the Programme — 75% cancellation penaltyLess than 7 working days in advance of the start of the Programme — 100% cancellation penalty
  4. Should a Participant leave before completion of one of the Modules, the fees associated with that Module will still be payable in full.
  5. Exceptions for the Systemic Team Coaching Diploma:
    • The Systemic Team Coaching Certificate is a Programme in its own right and once attended payment is non-refundable.
    • Payment of residential costs are in addition to the Course fees, unless otherwise stated in the Event marketing.
    • If after the Systemic Team Coaching Certificate Renewal Associates believes it is in the Participant’s best interest to withdraw from the Systemic Team Coaching Diploma Programme, all fees will be refunded except the cost of the Systemic Team Coaching Certificate Course.
    • Should a Participant leave or withdraw after the start of the Systemic Team Coaching Diploma, all fees for the Programme will be payable in full.
    • Renewal Associates retains the right to make changes to the Systemic Team Coaching Diploma in the interests of Programme integrity.
    • Inability to attend a pre-booked and paid for Module due to unforeseen circumstances constitutes cancellation and the above conditions will apply to the individual Module.

Amendment to any Programme by Renewal Associates

Renewal Associates retains the right to make changes to any programme as shown in the interests of Programme integrity.

Exception for Assessed Programmes

  1. Attendance at each scheduled Module and at the Assessment Day(s) for your Assessed Programme is required in order to successfully complete the Programme. Exceptions will be handled on an individual basis at the discretion of Renewal Associates & faculty.
  2. If for any reason the Participant is unable to attend a Module, notice must be in writing (by email) and must be received at least one month in advance within normal business hours and receipt acknowledged by Renewal Associates, (oral notification will not be accepted), otherwise the full fee will be due.
  3. Tutorials (Practitioner Diploma programme). If for any reason a Participant needs to cancel or re-schedule a tutorial, with less than 24 hours notice, a £150 + vat charge will be applied. Please note you must attend both tutorials in order to pass the Diploma.

Cancellation or changes by Renewal Associates

Renewal Associates reserves the right to cancel Events, Programmes or Workshops, as necessary. If an Event, Programme or Workshop has to be cancelled, Renewal Associates will make every reasonable effort to reschedule to an alternative date and will automatically move confirmed bookings to the alternative date. Renewal Associates will provide the Applicant with as much notice as is possible given the circumstances for the date change.

Notice will be given in writing

  1. If a Participant is unable to attend the alternative date, Renewal Associates will provide a full refund for the amount paid for the Event, Programme or Workshop.
  2. Renewal Associates reserves the right to cancel Events, Programmes or Workshops, revise dates, times and fees or substitute facilitators or attending faculty, as necessary.
  3. If Renewal Associates changes the venue of an Event, Programme or Workshop, even at short notice, Renewal Associates will not reimburse travel or accommodation costs, associated with changes.

Substitutions

Depending on the circumstances, Renewal Associates may agree to switch a Participant who is booked onto a Programme or Workshop with another Participant from the same organisation or company. A fee of 10% of the total cost of the Programme or Workshop will be charged to make the changes.

Not happy with the Event, Programme or Workshop

  1. If Participant is unhappy with the Event and feels that it does not meet the description given on the Renewal Associates website and Participant notifies the facilitator by end of first day of the Programme or Workshop, a refund may be given for the Programme or Workshop. The reasons for dissatisfaction will be noted and if they are deemed reasonable by the Renewal Associates, a full refund will be given for the total amount paid for the Programme or Workshop.
  2. Non-attendance at the Event disqualifies a Participant from any refund.
  3. In no circumstances shall Renewal Associates’ liability (if any) under these Terms and Conditions exceed the amount paid by the appropriate Participant.

Codes of Conduct

The Renewal Associates holds a policy for the code of conduct for Participants and for Facilitators. Should this code of conduct be broken, or monies be due and owing to Renewal Associates, Renewal Associates reserves the right to withdraw facilities from, withhold academic awards and terminate a place on the relevant Programme or Workshop.

Governing Law

These Terms and Conditions are governed by English law.
PROGRAM LEADS

Adrian Lim

Adrian is an experienced Executive Coach, Systemic Team Coach and Supervisor, based in Singapore.

Adrian has over 20 years of marketing and product management experience in the consumer electronics, telecommunications and IT solutions industries. He co-authored the book ‘Into the WILD – Creating a Coaching Culture at the Workplace’ in 2021.

Fluent in both Mandarin and English, Adrian has built, led and managed physical and virtual teams across the globe. He has also accumulated in-depth appreciation of global mindfulness, cultural diversity and international business practices in Asia and around the world.

Adrian is an ICF credentialed Professional Certified Coach (PCC), accredited and certified in Meta Team, GENOS Emotional Intelligence, Everything DiSC, Emergenetics, Design Thinking and LEGO® Serious Play.

PROGRAM LEADS

Paul S H Lim

Paul has worked with Renewal Associates for over ten years, first as a client organisation and since then as an Associate. He is an experienced Leadership Development Practitioner, Executive Coach, Systemic Team Coach, Coach Supervisor and Change Consultant, based in Singapore.

His last corporate role was heading the leadership development centre in the Singapore public service and before that he was Regional Director / Managing Director with established consulting firms, working across Asia-Pacific. His clients value his depth and breadth of experience and his sensitivity to the cultural context of Asia, where he operates. He is fluent in English and Chinese, as well as dialects such as Cantonese and Hokkien. He is also conversational in Bahasa Melayu.

Paul is an accredited coach and is certified in the use of a variety of assessment and profiling instruments such as: Hogan Leadership Series, MBTI, Conflict Dynamics, NLP, Bates Executive Presence and Leadership Team Performance, MBSR, Action Learning.

PROGRAM LEADS

Pamela Maguire

Pamela Maguire is an Executive Team coach and Supervisor. She uses a systemic eclectic approach to coaching supervision with individuals and with teams allowing the issue and solution to emerge through tapping into a range of models, theories, techniques, and processes choosing the most pertinent for the person, team, or issue.

In supervision, Pamela focuses on the needs of the team and the organization and takes into consideration the individual, the team, the organization’s stakeholders as well as the team coaches and their clients. She sees the function of the supervisor as Qualitative by helping the coach focus on what she/he is not seeing, not hearing, or not allowing themselves to feel or not saying; Developmental in that she helps the coach to develop her/his internal supervisor and reflective practitioner and resourcing by providing a supportive space for the coach to process what they have absorbed from the client and the clients’ system. She brings a blend of business acumen and human understanding and space of unconditional regard for her supervisees.

PROGRAM LEADS

Hellen Hettinga

Hellen has been associated with Renewal Associates since 2020, building on a partner relationship with Peter since 2015. An ICF Professional Certified Coach (PCC), certified supervisor of coaches, mentors and consultants and facilitator in change leadership.

Hellen partners with individuals, teams and organisations navigating complex challenges in uncertain environments. Her intention is to enable conversations that matter and to create conditions for learning collectively for people and planet to thrive.

With an international corporate background and leadership experience in various sectors and countries, she works mostly with multinational organisations. She encourages embodied learning – connecting head, heart and body, ‘being rather than thinking the change’. Inviting stakeholders in the room, including the non-human ones, she challenges clients to show up as whole persons. Holding a deep curiosity and sensitivity for diversity, she believes in the power of community. Her style is described as warm with a strong, calm presence. She is known for her capacity to work with ethical dilemmas.

PROGRAM LEADS

Professor Peter Hawkins

Peter Hawkins, Chairman of Renewal Associates, co-founder of the Global Team Coaching Institute, Emeritus Professor of Leadership at Henley Business School, and Senior Visiting Fellow, at Civil Service College (Singapore), is a leading consultant, coach, writer, and researcher in organizational strategy, leadership, culture change, team and board development, and coaching. He has worked with many leading organizations all over the world including Europe, Asia, the Middle East, South Africa, and America coaching Executive Teams and Boards and facilitating major change and organizational transformation projects. He has coached over 100 boards and senior executive teams, enabling them to develop their purpose, vision, values, collective leadership, and strategy for the future, in a wide range of international, large, and small commercial companies, government departments, NHS Trusts, professional services organizations, and charities.

Peter is an international thought leader in Systemic Coaching, Executive Teams, and Board Development, President of both the Association of Professional Executive Coaching and Supervision (www.apecs.org); and the Academy of Executive Coaching (www.aoec.com) and a Fellow of the Royal Society of Arts and the Windsor Leadership Trust. He has been a keynote speaker at many international conferences on learning organization, leadership, and executive coaching and teaches and leads masterclasses in over 50 different countries around the world.

PROGRAM LEADS

Steliana van de Rijt-Economu

Steliana van de Rijt-Economu(ICF PCC. ACTC certified) is an executive team coach with over 20 years of experience helping people and teams unlock their leadership potential.

Her professional background encompasses HR, organizational development, and leadership coaching and training for executives (E/VP, GM level) at Fortune 500 companies such as Shell, Vodafone, and Nike. With an academic foundation in Finance and Project Management, coupled with extensive practical experience in organizational and behavioral change and leader development, she excels in tackling complex challenges and seizing multifaceted opportunities within global matrix organizations.

She received the Global Women International Network award for her contribution to feminine leadership through her book: Mothers as Leaders

PROGRAM LEADS

Jonathan Sibley

Jonathan is an experienced coach who has been supporting organizational leaders since 2004. With his extensive background in systemic team coaching, he has been a valuable member of Renewal Associates’ coaching faculty since 2001. While based in New York City, Jonathan has gained international exposure, having lived in various countries and worked fluently in French, Spanish, German, Portuguese, and English. Holding an MBA from INSEAD in France, he possesses a strong academic foundation.

Jonathan’s expertise lies in applying a systemic lens to help teams navigate the complexities of organizational and team dynamics, enhancing individual and collective performance. His focus includes assisting clients in evaluating their performance against stakeholder expectations, improving relationships, managing conflicts (both intercultural and within the same culture), and addressing blind spots and obstacles, including emotional management.

Certified as a coaching supervisor and having completed the Advanced Diploma in Systemic Team Coaching, Jonathan also holds certifications in various assessment tools and methodologies. His coaching experience spans diverse industries, including finance, pharmaceuticals, chemicals, automotive, luxury, and non-profit sectors. Presently, he leads a coaching initiative within a US government agency, overseeing 48 coaches and 24 teams.

As a board member of Coaching for Justice, Jonathan actively promotes the integration of a social justice lens in coaching engagements. Additionally, he continues to cultivate his linguistic skills and enjoys traveling whenever possible.

PROGRAM LEADS

Dr. Hilary Lines

Dr. Hilary Lines, Executive and Team Coach, Supervisor, Touchpoint Leaders, coaches leadership teams in the UK and internationally, and has particular experience in helping senior teams lead transformational change and integrate cultures post-merger. She has co-authored Touchpoint Leadership: Creating collaborative energy across Teams and organizations (Kogan Page, 2013), which describes her work and philosophy of leadership as a relationship.

Hilary has been Lead Faculty in the design and delivery of the Systemic Team Coaching® Diploma for the past 11 years. Hilary was Global Head of Partner & Leadership Development at PwC Consulting and coached the VP and Board of IBM’s EMEA Business Consulting Business before establishing her own Leadership Consulting and Coaching business. Her doctoral research examined the organizational factors that create bridges and blocks to the integration and development of R&D scientists in industry. She is a Master Practitioner Coach with AoEC and ICF PCC accredited coach.

PROGRAM LEADS

Dr. Catherine Carr

Dr Catherine Carr is a Professional Certified Coach, Master Corporate Executive Coach, Supervisor, Certified Master Team Coach, and Registered Clinical Counsellor with Carr Kline & Associates. She has a doctorate in executive coaching and leadership development and a Masters degree in counselling psychology. In 2012 Catherine won the Goulding Award for the most outstanding professional doctorate for her work on team coaching. She is the co-author of 50 Tips for Terrific Teams! and High Performance Team Coaching, several peer reviewed journal articles, book chapters, and magazine articles on team coaching.

Catherine trains and supervises coaches in Systemic Team Coaching. She is the Head of the Practitioner Program for the Global Team Coaching Institute and the North American lead for the international group, Resilience at Work. Catherine has expertise in public sector coaching, health, pharmaceutical, finance, IT, and environmental organizations. She is grateful to do work that supports people to be well, live well and to meaningfully contribute around them and to our world.

THE TEAM

Professor Peter Hawkins

Peter is one of the Global top 100 coaches and the international thought leader in systemic coaching, executive teams, and board development. He is an Emeritus Professor of Leadership at Henley Business School, Honorary President of the Association of Executive Coaching and Chairman of Renewal Associates and joint founder and Dean of the Global Team Coaching Institute.

He has been a keynote speaker at many international conferences on learning organization, leadership, and executive coaching and teaches and leads masterclasses in Systemic Team Coaching in over 50 different countries.

He is the author of many best-selling books and papers in the fields of leadership, board and team coaching, systemic coaching, supervision, and organizational transformation (including Leadership Team Coaching, 2021 (4th ed); Leadership Team Coaching in Practice, 2022 (3rd ed); Systemic Coaching (2020, with Eve Turner); Supervision in the Helping Professions (2020, with Aisling McMahon) and Integrative Psychotherapy (2020, with Judy Ryde); Coaching, Mentoring and Organizational Consultancy: Supervision, Skills and Development (2013, with Nick Smith); Creating a Coaching Culture, 2012; and The Wise Fool’s Guide to Leadership, O Books, 2005. 

Peter was joint founder, in 1986, of Bath Consultancy Group and its chairman until the company was sold in 2010 and has chaired three other company boards as well as being a trustee director of several charities. 

Peter Hawkins has consulted to a wide range of governments, and leading commercial, financial and professional organizations including Fortune 100 and FtSE 100 international companies  

He now supervises and mentors many coaching and consultancy businesses internationally as well as running international trainings and masterclasses. 

He lives on the edge of Bath, UK with 37 acres which he shares, with many animals and trees as well as his children and grandchildren and leaders who come on courses and retreats.